FAQS
WHY SHOULD I WEAR GRACE LOVES LACE ON MY WEDDING DAY?
Everything at Grace Loves Lace is designed with comfort, luxury and movement in mind. As leaders in modern bridal fashion, we understand the desires of today's bride: to feel incredible without compromising on comfort. Our commitment extends beyond stunning designs, with each piece ethically crafted and sustainably produced, embodying our dedication to both our brides and the planet.
WHERE CAN I TRY ON GRACE LOVES LACE GOWNS & ACCESSORIES?
Experience our award-winning service at one of our 26 global bridal boutiques in the US, Australia, UK, and Canada. Visit our Boutiques page for more to find one near you.
I DON'T LIVE NEAR A BOUTIQUE BUT WANT A GRACE GOWN, WHAT ARE MY OPTIONS?
Our expert team of online stylists offer personalised virtual appointments, guiding brides worldwide to their perfect gown with confidence and ease. Book your virtual appointment here
CAN I CUSTOMISE THE DESIGN OF MY DRESS?
Every Grace Loves Lace dress undergoes intensive design processes to ensure the perfect fit and feel of each gown. Therefore, we do not offer customisations, unless stated.
WHAT IF I LOSE/GAIN WEIGHT?
We are dedicated to ensuring your dress is the right fit. By ordering well ahead of your wedding date, we can confirm your measurements right before production begins. However, alterations may be a part of your bridal journey in which we recommend having the dress altered by a professional seamstress.
IS THE PRICING BETWEEN MADE TO ORDER STANDARD, MADE TO ORDER CUSTOMISED & READY TO WEAR THE SAME?
Prices vary between customised and standard styles. Made to Order Customised incurs an additional fee due to the customised nature of the gown. Refer to our Ordering Timeframes page for more information.
WHAT UNDERGARMENTS SHOULD I WEAR ON MY WEDDING DAY?
We recommend wearing seamless underwear that matches your skin tone. If you need help to determine which bra style/shapewear you'd like to wear our Online Stylists would love to help you.
WHERE ARE GRACE GOWNS MADE?
Our beautiful wedding dresses are designed and developed in our Australian studio. Our gowns are produced in both Australia and neighbouring countries, with facilities that each meet our strict certification guidelines. To learn more about the GRACE way, visit Our Purpose page for more information.
DO I NEED TO PAY IMPORT DUTIES AND TAXES?
Import duties and taxes may be applicable in your country. We always recommend to all of our international brides to check with their import/customs department for an estimate cost, so you are aware of any charges that you may be required to pay.
WHAT ARE YOUR SHIPPING COSTS?
We offer global complimentary shipping on all orders. Refer to our Shipping & Delivery page for more information.
WHAT IS YOUR REFUND POLICY?
We do not offer refunds on our products unless a genuine manufacturing fault is found. Refer to our Returns & Exchanges page for more information.
