Frequently Asked Questions

The Grace experience embodies luxury from start to finish. Rooted in ethical and sustainable practices, our wedding dresses are crafted from eco-friendly fabrics. Our fashion-forward gowns provide both comfort and luxury, ensuring you look and feel amazing on your special day in an exclusive Grace Loves Lace design.

We have multiple showroom locations throughout the United States of America, United Kingdom, Canada & Australia. Visit our Showrooms page to find one near you.

Ready To Wear means your gown is in stock and has been made to a standard dress size and height (155cm shoulder to floor). Available for immediate purchase and delivery, our exclusive stretch laces and effortless silhouettes allow for an easy and comfortable fit. The hem can be easily adjusted by your trusted seamstress at your expense.​

Compare the differences between RTW, MTO Standard and MTO Customised on our Ordering Timeframes page.

Made to Order Standard means your gown will be made to your standard dress size and a shoulder to floor length of 155cm. Your MTO Standard gown will be a true representation of the sample you try in the showroom. Your order will be dispatched approximately 5 months after your purchase date unless delayed dispatch has been arranged.

Compare the differences between RTW, MTO Standard and MTO Customised on our Ordering Timeframes page.

Made to Order Customised measurements fall within a pre-determined size range and are taken at different areas on the body to determine the best fit for your shape. For example — a bride may measure an XL bust, L under bust, XL waist and M hip, and we make your gown to the correct size range in each area. Each size has 5cm of range which is a standard variation. Our gowns have the perfect amount of stretch and support to accommodate this. This is helpful for comfort, movement and assisting with body fluctuations.​

​Made to Measure is a gown made specifically to the body’s exact measurements. This is most suited to formal and structured gowns. This can often be a lengthy process that requires multiple fittings and alterations which are costly. We do not use a Made to Measure system here at Grace Loves Lace, as it is not necessary for our stretch and easy fit gowns.​

To learn more about our Made-to Order Customised gowns, visit our Ordering Timeframes and How Our Sizing Works page.

As all of our gowns are unique, they all vary in production time. Our average production time is 5 months for Made to Order gowns and dispatch times are additional. We advise brides to order their gowns as soon as they have decided on 'The One' to avoid any disappointment. Some Made to Order Customised gowns can be made in a shorter timeframe with a Priority Order fee and are dispatched 2-4 weeks before your wedding.​

Your Made to Order Customised gown will not be made to your exact measurements. Your Made to Order gown is made to the size ranges closest to your measurements and your shoulder-to-floor height including heel height.​

If you are purchasing a Ready to Wear gown, you should refer to our size range chart to best select the best RTW size to purchase. Keep in mind our gowns incorporate our signature stretch, versatile and flexible fit. Please refer to our sizing and ordering page for assistance with selecting your size. Visit the How Our Sizing Works page to learn more.

A size range is a 5cm range that your measurements fall within and are taken at four, different areas on the body to determine the best fit for your shape. ​

For example — a bride may measure an XL bust, L under bust, XL waist and M hip, and we make your gown to the correct size range in each area.

We give you the opportunity to update your measurements as close as 6 months prior to your wedding date, to ensure we are working with your most accurate measurements. We do also always recommend having your local seamstress booked in close to your wedding date to make any final adjustments needed to you gown.

If you're wanting a Made to Order Customised gown and your wedding is between 10 weeks and 6 months away, you may be eligible for a Priority Made to Order Customised gown (for an additional fee). You can review the gown options with the Priority Made to Order Customised filter on our product pages.​

If your wedding is less than 10 weeks away, we offer Ready to Wear gowns which are in stock and ready for immediate purchase and expedited delivery.​

Visit our Ordering Timeframes page to learn more.

€300 EUR

We have many brides who have confidently ordered their gowns without visiting a boutique with the assistance of our global stylists. If you would like to reach out to our Customer Experience team at cx@graceloveslace.com they will be happy to put you in touch with a stylist who is local to your time zone. We started as an online-only business and have made the process simple so you can feel confident to purchase a Grace gown online with the help of our talented team.

We always recommend ordering as soon as you have found ‘the one’ as our fabrics are limited, so we can't determine how long a style will be available for. However, we can accommodate Made to Order Standard up to 5.5 months before a wedding date. If your wedding is less than 5 months away and you require a Made to Order Customised gown, some styles can be made as a Priority Made to Order Customised for an additional fee.

From the moment you place your order our CX team will work with you to confirm your order, wedding date, sizing and measurements. Your gown will journey through testing including two final quality control checks conducted by our dedicated QC team who personally pack and dispatch each and every order.

Our returns policy depends on the product type, you can find more details on our Returns & Exchanges page.

Your wedding date determines your important production and dispatch dates. Please email cx@graceloveslace.com if you need to update your wedding date. If you are travelling for your wedding please provide us with your departure date rather than your wedding date so we can ensure your gown is received well before you leave.

Visit our How to take your Measurements page under Help & Info which outlines detailed instructions. We also offer measurement appointments in showrooms during Monday to Friday if you would prefer to return to a showroom for our stylists to take these for you.

We are happy to offer measurement appointments during our opening hours between Monday to Friday. We do reserve the weekend appointments for our brides looking for their perfect gown. Contact your stylist to book this measurement appointment in.

We go to every effort to ensure your dress is the right fit. If you place your order well in advance of your wedding date, then we can confirm your size right before your dress goes into production 6 months before your wedding, this is called your ‘lock in date’. Our dresses are crafted from luxurious stretch fabrics, so often if you drop a size in weight, it will still fit beautifully. It is also very easy to have the dress altered by a professional seamstress if you would like it to be a little more fitted.

To ensure a personalized fit, alterations may be a part of your bridal journey. At Grace Loves Lace we don’t offer in-house alterations, nor are we affiliated with any companies. Therefore, we recommend researching local tailors as the selection of your seamstress is a personal choice.

My Account is your personal bridal dashboard where you can access your order information, wedding details and update your measurements and heel height prior to your lock in date.

You will receive an order confirmation within 2 business days of you placing your MTO order and then again close to your lock in date. We will also contact you leading up to your dispatch date to confirm the correct delivery address.

We ship our gowns to over 80 countries worldwide. Visit out Shipping & Delivery page for more information.

All international orders will be sent via UPS Express or DHL which takes between 3-14 business days to arrive, depending on location. Our Dispatch team will send you tracking information so you can track your package.

We offer global complimentary shipping on all orders.

Don’t worry, we totally get it and this is why Meg started Grace. We don’t want you to be stressed, you can speak to our stylists online to support you without feeling pressure to purchase. We have worked hard to simplify the process and our mission is to make the process of gown shopping fun and as low risk as possible. Also, a peppermint tea, and a good Spotify playlist helps.

Grace Loves Lace was started by our founder and creative director Meg when she couldn’t find what she was looking for, and her Nonna’s name is Grace who passed on the family tradition of working with lace. Today, we are a 97% female led business with over 200 incredible staff, we live and breathe bridal and ethical and sustainable production and we absolutely love what we do.

You can book an appointment at any of our showrooms here. Please provide your wedding date, dress size, and up to 5 styles you wish to try on at your appointment. The more information you provide us the better!

Our showroom appointments are completely free. 

Our bridal appointments run for one hour. This allows you time to comfortably try on up to 5 of your favourite styles plus accessories to complete your look. We ask that you factor in parking and arrive a few minutes early to ensure you get the most of your appointment time. 

We ask for the styles you wish to try by name so we can ensure that these can be made in time for your wedding date and that we have your style sample in the showroom prepared for your arrival. We don’t carry every sample in every size so we want to be able to best prepare by having similar styles available to try. 

Saying yes to the dream gown is a meaningful and personal experience. It's natural to seek support during your appointment. Grace Loves Lace invites you to bring up to 3 guests with you, to your appointment. Whether you desire the support of your loved ones or prefer to come by yourself, our bridal stylists will be there to provide feedback and ensure you feel supported in making a decision that feels right for you. 

After booking your appointment, you will receive a confirmation email with the option to reschedule or cancel your appointment up to 5 days in advance. If you cannot find this email, feel free to contact the boutique via phone or email.

Grace Loves Lace operates by appointment only to ensure we have ample time to prepare for your visit. Purchasing your dream gown is quite different from buying an everyday outfit. Given the unique nature of wedding dresses, they often require assistance to try on, and there is a need for various details during the booking process.

It is helpful to know your wedding date, dress size and styles you wish to try prior to your appointment so when booking please provide those details if you can. You can also bring any undergarments you wish to wear on your special day. Some of our brides bring stick on bra’s, boob tape, shapewear and heels, to name a few.

Our showroom samples are to try on only and are not for sale. On the day you may purchase your Made to Order or Ready to Wear gown and this will be dispatched from Australia directly to your delivery address.