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FAQS

General


Why choose a Grace gown?

Comfort, versatility, ethically and sustainably made, and thoughtful, gorgeous designs. But most importantly, when you are wearing a GRACE wedding gown, you know who made it, you feel absolutely incredible in it and as we work with stretch fabrics, we are a safe bet that your gown will fit beautifully when it arrives.

Where can I try on Grace Loves Lace gowns?

We have multiple showroom locations throughout the United States of America, United Kingdom, Canada & Australia. Visit our Showrooms page to find one near you. We exclusively sell our collection through our online store or at a GRACE showroom. As a result we do not have stockists and the only place to try on an authentic Grace Loves Lace gown is at one of our international GRACE showrooms.

What does Ready To Wear (RTW) mean?

Ready-To-Wear means your gown is in stock and has been handmade in Australia to a standard dress size and height (155cm shoulder to floor). Available for immediate purchase and delivery, our exclusive stretch laces and effortless silhouettes allow for an easy and comfortable fit. The hem can be easily adjusted by your trusted seamstress at your expense.

Compare the differences between RTW & MTO on our Ordering Timeframes page.

What does Made To Order (MTO) Mean?

Made-To-Order means your gown will be handmade in our Australian studio to your size range and height. Your measurements will determine the sizing and proportions that best suit you and will ensure your gown still fits even with normal body fluctuations before your wedding day. Your order will be dispatched approximately 6-8 weeks before your wedding date.

Compare the differences between MTO & RTW on our Ordering Timeframes page.

WHAT IS THE DIFFERENCE BETWEEN MADE TO ORDER (MTO) AND MADE TO MEASURE (MTM)?

Made-to-order (MTO) measurements fall within a pre-determined size range and are taken at different areas on the body to determine the best fit for your shape. For example — a bride may measure an XL bust, L under bust, XL waist and M hip, and we make your gown to the correct size range in each area. Each size has 5cm of range which is a standard variation. Our gowns have the perfect amount of stretch and support to accommodate this. This is helpful for comfort, movement and assisting with body fluctuations.

Made to Measure (MTM) is a gown made specifically to the body’s exact measurements. This is most suited to formal and structured gowns. This can often be a lengthy process that requires multiple fittings and alterations which are costly. We do not use a MTM system here at Grace Loves Lace, as it is not necessary for our stretch and easy fit gowns.

To learn more about our Made-to Order gowns, visit our Ordering Timeframes and How Our Sizing Works page.

HOW LONG DOES IT TAKE FOR A MADE TO ORDER GOWN TO BE MADE?

As all of our gowns are unique, they all vary in production time. Our average production time is 6 months. We advise brides to order their gowns as soon as they have decided on 'The One' to avoid any Priority Order fees and to ensure your gown is dispatched 6 to 8 weeks before your wedding.

Will my gown be made to my exact measurements?

Your gown will not be made to your exact measurements. Your Made-to-order gown is made to the size ranges closest to your measurements and your shoulder-to-floor height.

If you are purchasing a Ready-to-wear gown, you should refer to our size range chart to best select the best RTW size to purchase. Keep in mind our gowns incorporate our signature stretch, versatile and flexible fit. Please refer to our sizing and ordering page for assistance with selecting your size.

Visit the How Our Sizing Works page to learn more.

What is a size range?

A size range is a 5cm range that your measurements fall within and are taken at four, different areas on the body to determine the best fit for your shape. ​

For example — a bride may measure an XL bust, L under bust, XL waist and M hip, and we make your gown to the correct size range in each area.

When do I need to submit my measurements for my MTO gown?

We give you the opportunity to update your measurements as close as 6 months prior to your wedding date, to ensure we are working with your most accurate measurements. We do also always recommend having your local seamstress booked in close to your wedding date to make any final adjustments needed to you gown.

I NEED A WEDDING GOWN URGENTLY, WHAT ARE MY OPTIONS?

If you're wanting a Made-to-order gown and your wedding is between 10 weeks and 6 months away, you may be eligible for a Priority Made-to-order gown (for an additional fee). You can review the gown options with the Priority Made to Order filter on our product pages.

If your wedding is less than 10 weeks away, we offer Ready-to-wear gowns which are in stock and ready for immediate purchase and expedited delivery.

Visit our Ordering Timeframes page to learn more.

WHAT IS THE PRIORITY MADE TO ORDER FEE?

€300 EUR

I don’t live near a showroom but want a GRACE gown, what are my options?

We have many brides who confidently order their gowns without visiting a showroom with the assistance of our Online Stylists. Reach out to them via info@graceloveslace.com or chat with them online. We started as an online only business and have made the process so simple for you to feel confident that you can purchase a GRACE gown online stress free.

WHEN SHOULD I PLACE MY WEDDING GOWN ORDER?

We always recommend ordering as soon as you have found ‘the one’ as our fabrics are limited, so we can't determine how long a style will be available for. However, we can accommodate standard Made-to-order up to 6 months before a wedding date. If your wedding is less than 6 months away and you require a Made-to-order gown, some styles can be made as a Priority Made-to-order for an additional fee.

WHAT HAPPENS AFTER I ORDER A MADE TO ORDER GOWN ?

From the moment you place your order our Customer Experience team will work with you to confirm your order, wedding date, sizing and measurements. Your gown will be handmade in our Australian studio which starts with allocation of your fabric, which is then cut and hand-sewn by our in-house seamstresses. Your gown will journey through testing including two final quality control checks conducted by our dedicated QC team who personally pack and dispatch each and every order.

Do you have payment plan options?

Yes! We have ZIPpay available to our US and Canadian brides. HUMM Pay is available to our Australian brides.

WHAT IS YOUR RETURNS POLICY?

Made To Order GOWNS

As your gown is made especially for you to your gown size ranges and height, we are unable to offer refunds, returns or exchanges unless in the event of a genuine manufacturing fault.

ready to wear & accessories

You may exchange your GRACE ready-to-wear purchase subject to adherence to our terms for either an exchange or credit note. For hygiene purposes, this does not apply to earrings. An exchange or credit note is accepted within 7 days of you receiving your garment. Please contact our Customer Experience Team on cx@graceloveslace.com to arrange.

For more information, read our full Returns & Exchanges policy.

WHERE ARE GRACE GOWNS MADE?

Our gowns are handmade in Australia, just for you. We don't mass produce and we don't outsource our manufacturing. We pride ourselves on our attention to detail and craftsmanship with all of our design, production, quality control and dispatch being carefully managed in-house.

I changed my wedding date. What do I do about my dress?

Your wedding date determines your important production and dispatch dates. Please email cx@graceloveslace.com if you need to update your wedding date. If you are travelling for your wedding please provide us with your departure date rather than your wedding date so we can ensure your gown is received well before you leave.

How do I take my measurements?

Visit our How to take your Measurements page under Help & Info which outlines detailed instructions. We also offer measurement appointments in showrooms during Monday to Friday if you would prefer to return to a showroom for our stylists to take these for you.

Can I visit a showroom to get measurements done?  

We are happy to offer measurement appointments during our opening hours between Monday to Friday. We do reserve the weekend appointments for our brides looking for their perfect gown. Contact your stylist to book this measurement appointment in.

What if I lose/gain weight?

We go to every effort to ensure your dress is the right fit. If you place your order well in advance of your wedding date, then we can confirm your size right before your dress goes into production 6 months before your wedding, this is called your ‘lock in date’. Our dresses are crafted from luxurious stretch fabrics, so often if you drop a size in weight, it will still fit beautifully. It is also very easy to have the dress altered by a professional seamstress if you would like it to be a little more fitted.

Does Grace Loves Lace do alterations? 

Grace Loves Lace does not offer alterations as a service however we have preferred alterations providers (these are non-affiliates to GLL) in every showroom city that we can recommend. We are more than happy to work with you to provide guidance direct from our production team, which you can use to work with a local tailor of your choice.

What is 'My Account'?

My Account is your personal bridal dashboard where you can access your order information, wedding details and update your measurements and heel height prior to your lock in date.

I haven’t heard about my order yet? What do I do?

You will receive an order confirmation within 2 business days of you placing your MTO order and then again close to your lock in date. We will also contact you leading up to your dispatch date to confirm the correct delivery address.

What countries do you ship to?

We ship our gowns to over 80 countries worldwide. Visit out Shipping & Delivery page for more information.

HOW LONG DOES SHIPPING TAKE?

EUROPE

Orders for customers shopping at graceloveslace.eu are shipped from our studio based in Australia.

Your order will be sent via UPS Express or DHL which takes between 3-10 business days to arrive. Our Dispatch team will send you tracking information so you can track your package.

I'm overwhelmed with the wedding dress shopping process... What do I do?

Don’t worry, we totally get it and this is why Meg started GRACE. We don’t want you to be stressed, you can speak to our stylists online to support you without feeling pressure to purchase. We have worked hard to simplify the process and our mission is to make the process of gown shopping fun and as low risk as possible. Also, a peppermint tea, and a good Spotify playlist helps.

Who is GRACE?

Grace Loves Lace was started by our founder and creative director Meg when she couldn’t find what she was looking for, and her Nonna’s name is Grace who passed on the family tradition of working with lace. Today, we are a 97% female led business with over 200 incredible staff, we live and breathe bridal and ethical and sustainable production and we absolutely love what we do.

Can you send me a fabric swatch?

Yes we can! Please email info@graceloveslace.com with the gown you would like swatches for. Note we only offer fabric swatches for 3 gowns and will provide the 2 main fabrics of the gown.

Showroom Experience


How do I make an appointment?

You can book an appointment at any of our showrooms here. Please provide your wedding date, dress size, guests names and up to 5 styles you wish to try on at your appointment. The more information you provide us the better!

Are showroom appointments free?

Yes! Our showroom appointments are completely free.

How long do showroom appointments go for?

Our bridal appointments run for one hour. This allows you time to comfortably try on up to 5 of your favourite styles plus accessories to complete your look. We ask that you factor in parking and arrive a few minutes early to ensure you get the most of your appointment time.

Why do I need to select gowns to try on before the appointment?

We ask for the styles you wish to try by name so we can ensure that these can be made in time for your wedding date and that we have your style sample in the showroom prepared for your arrival. We don’t carry every sample in every size so we want to be able to best prepare by having similar styles available to try.

Can I take my gown home on the day of my appointment?

Our showroom samples are to try on only and are not for sale. On the day you may purchase your MTO or RTW gown and this will be dispatched from Australia directly to your delivery address.

What do I need to do to prepare for my appointment and what should I bring?

It is helpful to know your wedding date, dress size and styles you wish to try prior to your appointment so when booking please provide those details if you can. You can also bring any undergarments you wish to wear on your special day. Some of our brides bring stick on bra’s, boob tape, shapewear and heels to name a few.

Are your showrooms transgender friendly?

Here at GRACE, we’re committed to inclusion, diversity and equality and we continually strive to evolve our showroom experience to ensure we’re contributing to a future that includes everyone. Integrity and passion fuel everything we do and creating the most comfortable and inclusive experience for our brides-to-be will always be our priority.

We pride ourselves on genuinely caring about our team members, our customers and our community and offer one-on-one appointments in a private and peaceful setting. We have carefully crafted our showroom experience so that each bride’s appointment is true to our values; sophisticated, authentic, friendly and relaxed.

We’re thrilled to welcome our transgender and non-binary customers into our showrooms, regardless of what stage they are at in their transition. Our friendly and approachable staff will go above and beyond to ensure all brides are made to feel comfortable during their appointment.

In addition to our intimate, face-to-face styling services, we offer virtual appointments if our customers prefer to take their consultation from the comfort of their own home. Our passionate and skilful team of stylists offer a personalised service to support brides-to-be in selecting and styling their wedding outfits, from anywhere around the globe. Whatever style of appointment suits our brides, we offer it.

What if I need to cancel my appointment?

You can cancel your appointment by logging into you’re My Account or by getting in touch with the showroom by email or phone.