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Shipping & Delivery

Shipping Providers


Australia

If you are located within Australia, your gown will be sent via Australia Express Post, DHL or TNT which takes between 1- 4 business days to arrive and 3 -7 business days for Western Australia. Our Dispatch team will send you tracking information so you can track your package.

Rest of the world

We offer worldwide delivery. All international orders are sent via UPS Express or DHL which takes between 3-10 business days to arrive. Our Dispatch team will send you tracking information so you can track your package.

Shipping Enquiries


If you have any questions about shipping you can phone our Australian Head Office on +61 75520 0024 or email info@graceloveslace.com.

Costs


Shipping costs are calculated at checkout based on your delivery destination.

Currencies, Duties & Taxes


Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of Australia check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay.

Australia
When shipping within Australia, all prices are in Australian dollars and are inclusive of Goods and Services Tax (GST).
 
 
united states of america
Orders placed to be shipped to the United States are priced in USD. Orders to the United States are shipped on a Delivery Duties Unpaid (DDU) basis. The North American and Australia Free Trade Agreement ensures duties and taxes are kept to a minimum. However, as these orders are shipped DDU you may be charged duties and taxes by your local customs authority. Duties and taxes are calculated based on what item was ordered, the value and the destination of that order. We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from State to State. All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned. We will not be held responsible for any loss or damage caused by the abandonment of your delivery.
 
Rest of the world
Orders placed to be shipped to any other Country not listed above are priced in Australian Dollars and are delivered on a Delivery Duties Unpaid (DDU) basis. As these orders are shipped DDU you may be charged duties and taxes by your local customs authority. Duties and taxes are calculated based on what item was ordered, the value and the destination of that order. We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from Country to Country. All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned. We will not be held responsible for any loss or damage caused by the abandonment of your delivery.
 
UK & EUROPE

Orders placed after 17 April 2017 to be shipped to the United Kingdom and Europe (excluding countries not listed in the table below) purchased in either Pound Sterling or Euro are shipped on a Delivery Duties Paid (DDP) basis.

As these orders are shipped DDU you may be charged duties and taxes by your local customs authority. Duties and taxes are calculated based on what item was ordered, the value and the destination of that order. We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from Country to Country. All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned. We will not be held responsible for any loss or damage caused by the abandonment of your delivery.

The following countries are shipped DDP

Andorra
Belgium
Cyprus
Estonia
Germany
Iceland
Liechtenstein
Macedonia
Netherlands
Portugal
Russia
Slovenia
Switzerland

Austria
Bosnia and Herzegovina
Czech Republic
Finland
Greece
Italy
Lithuania
Malta
Norway
Republic of Ireland
Serbia
Spain
Turkey

Belarus
Croatia
Denmark
France
Hungary
Latvia
Luxembourg
Moldova
Poland
Romania
Slovakia
Sweden
Vatican